eXcel in CX the Review
At Enghouse Interactive, we have technical consultants who can advise on contact centre technology together with operation processes. Our experts are experienced in the key issues related to contact centre operations and the use of technology to support them.
- Our technical consultants have decades of experience across a number of verticals and contact centre solutions
- They will help you to advise you on the best approach with technology for today and into the future.
- Enghouse Interactive have been recognise by Gartner as challenging the market with its solutions.
How can I take advantage of this review
Firstly fill out the form on this page, to register for this CX Review, from there you will be sent a questionnaire to understand a little more about your organisation.
From this arrange a CX Review on your site with leads from your organisations; operations, customer service and IT departments to build a picture of your CX and identify improves if needed.
Review will examine your
- Customer journey mapping
- Agent and Back office customer service best practices
- Reporting and analysis capabilities
- Systems, integration and collaboration
- Processes and procedures
- Automation versus human touch
From this our technical consultants will make recommendations to help you to excel in your customer experience.