Webinar: The Principles to Excel in Customer Experience

We were privileged to be joined by LEGO,  one of the world’s leading manufacturers of play materials, leading analyst Contact Babel as they debated and delivered their key principles to delivering customer service excellence in a fast-paced, ever-changing digital world.

View the ondemand webinar and download the slides below.

Agenda

  • Based on major surveys with thousands of UK businesses and consumers – What customers want vs what businesses think customers want? – Contact Babel
  • How Lego puts its brand into its customer services to excel? – LEGO Education
  • Key principles to delivering customer service excellence in a fast-paced, ever-changing digital world. – Enghouse Interactive

Presenters

View Webinar On Demand

Download Webinar slides

Contact Babel Customer Experience Decision-Makers Guide

Enghouse Interactive are leading the way in customer experience by sponsoring the first UK Customer Experience Decision-Makers’ Guide from Contact Babel. This guide highlights the trends from both customers and businesses around customer experience and offers some great insights to what areas businesses are investing in for the future.

The guide is available now. Click here to download the latest guide