FirstLine Worker Microsoft

Empowering FirstLine Worker – Microsoft

Firstline Workers are the lifeblood of many sectors, the first in line to engage with customers, represent a company’s brand, and see products and services in action. This presentation will demonstrate Microsoft’s tools and technologies that maximise the impact of these strategically vital workers, making it easy for them to communicate, manage their work lives, train to improve skills, and share ideas and knowledge.
Presented by Ruchika Raj – Firstline Worker – Product Marketing Manager, Microsoft.

Leverage Microsoft in Contact Centre

How to leverage Microsoft to your advantage in the contact centre – Enghouse Interactive

Enghouse are privileged to be in the top 1% of Microsoft Gold Certified Technology Partners. Through an unrelenting focus on helping organisations maximise the value of every customer interaction we work with Microsoft to help organisations across the globe fully leverage their systems, people and knowledge to drive effortless customer experiences. This presentation explores key steps required to successfully migrate towards a Microsoft enabled customer experience.
Jeremy Payne – VP Marketing Enghouse Interactive.


Futures Housing Customer Insight

Operating a model disruption and the journey towards an agile organisation – Futures Housing Group

Futures Housing is transforming its operating model as it seeks to be lean and local, built for growth, financially strong, flexible, provide effortless customer experiences and operate as one organisation by 2020. This presentation will overview the wins, losses and learning points from the implementation of agile working practices and technologies.
Presented by Gavin Hitchcock – Head of ICT