Explore opportunities & focus areas for data-driven customer experience experts to align your CX strategy with your customers’ expectations.
The reports below not only help to identify major pain points that affect the customer contact & service industry, but more importantly, they offers specific solutions that can be used to solve these issues.
Take your pick and benefit from our free pool of valuable resources.
The 2019-20 UK Contact Centre Decision-Makers’ Guide
Up-heave the profitability and customer experience of your contact centre by improving efficiency through automation, offering alternatives to making inbound calls, or deploying new concepts such as AI.
The UK CX Decision-Makers’ Guide 2019-20
Leading analyst ContactBabel investigates strategy, priorities and performance of their CX programmes, technology use and investment plans of more than 200 senior CX and customer contact professionals.
Channel Choice Best Practice Guide 2020
Which channels do UK consumers prefer to use across the whole customer journey and what are their expectations in terms of speed? New survey offers insight into research findings plus recommendations.