Enghouse Interactive Customer Experience Event – Speakers

The Speaker line up brings together customer, manufacturer and UC solutions sharing best practice and experience in the age of digital communication and empowering firstline workers

Keynote Speakers

Gavin Rogerson

Planning Manager, HomeGroup

Gavin started as a contact centre advisor over 12 years ago and progressed his career within the contact centre industry working for some of the major financial and utility companies  Today with a degree in Customer Contact and Planning he leads the Resource Planning function for Homegroup who is one of the UK largest social housing organisations. Recognised as a specialist in his field, Gavin’s current role focuses on supporting operational areas for optimum customer contact and interaction across digital and self-service channels.

Ruchika Raj
Product Marketing Manager, Microsoft

Defining go-to-market strategies to compete effectively against priority Modern Workplace competitor solutions for communication and collaboration.

Driving digital transformation for the frontline worker segment (customers on the field, for ex, shop floor worker, medical staff, customer service rep, plant operator to name a few) in the UK and bringing digital solutions to these task workers who are often the last to benefit from many technological innovations. Helping customers realise business outcomes using Microsoft’s Modern Workplace solutions

Kerri Hollis
Product Manager

Privilege of looking after Teams, Skype for Business and Yammer and the really neat thing here is making a difference to our customers and partners on a daily basis! There are 5 generations in the workplace, people are geographically dispersed, the need to work in teams with people that we have never met in person is on the increase and the need to attract and retain top talent has never been more apparent – on a daily basis, I help customers and partners to achieve this vision.

Having spent the majority of my working life in a customer/client facing role, I thoroughly enjoy the diversity and complexity that these roles offer. The one thing that we all have in common is a desire to be truly successful, a desire to work as a team and to do so in a truly secure way!

Experts – Enghouse Interactive

Jeremy Payne

International VP Marketing, Enghouse Interactive

Jeremy has over two decades of distinguished experience in the software and services industry and has worked as a marketing leader within several blue chip corporates across the globe. In his current role as VP International Marketing at Enghouse Interactive, Jeremy is responsible for the commercialisation of the company’s four key solutions across Europe Middle East and Africa. He is an expert in Customer Relationship and Interaction Management, as well as Business Process Improvement and Social CRM and has travelled globally presenting on the key trends in these areas.

Simon Adnett

Account Director, Enghouse Interactive

A solutions sales specialist with over 15 years’ in the industry, Simon has experience in enterprise transformation projects including such areas as; Customer Interaction Management, Customer Experience improvement, Contact Management, Quality Management and Workforce Management. Having worked closely with organisations ranging from the likes of GE Capital and Merck to several UK Police Forces and even The World Bank, Simon has a wealth of experience in helping businesses change the way they interact, both internally and with their customers.

Niels S Richthof

Senior Solutions Delivery Specialist, Enghouse Interactive

A senior solutions delivery specialist with over 15 years’ experience in predictive dialling, vocal coaching and real-time speech analytics, Niels experience goes down to grass root levels. Involved in the development of outbound predictive dialler from its first release and ensuring it meets stringent OFCOM regulations, Niels now works at the coalface working with household names including Worldpay, Payzone, Verizon and Deutsche Telekom to deliver award-winning solutions to improve the daily lives of employees and the customer experience.

Anthony Stephenson

Product Director, Enghouse Interactive

Anthony has over 20 years’ experience in the computer to human integration industry, with a specialized focus in Unified Communications. Starting out at Computer Vision developing applications such as Car Number Plate recognition software and vision based, fault finding applications for the manufacturing industry, Anthony now heads up Product Management at Enghouse for CTI Connect and Communications Portal. Having worked with leading brands including GE Capital, Nestle and Affinion, Anthony’s  wealth of experience and passion for CTI and Artificial Intelligence continues to drive product innovation to meet the demands of today’s digital customer.